In the event that a prepaid order is returned to Café Marita Portugal.pt for reasons not attributable to Café Marita Portugal.pt or the forwarder, Café Marita Portugal.pt will refund the amount paid for it, less shipping costs and return. Prepaid orders are those paid by Credit Card, PayPal, ATM or Bank Transfer.

The customer will be able to choose a refund using the original payment method or through a refund coupon that can be used on a future order. The coupon will be valid for 12 months from the date it was created. After this period, there will be no refund. In case the original payment was made by ATM or Bank Transfer, the customer will have to provide the bank details for the refund to be made.

If the reason for the failed delivery and return of the order is the responsibility of the freight forwarder, regardless of the payment method chosen, the customer will have to send us a written complaint that will be analyzed by the freight forwarder. In case the problem with the delivery was caused by an incorrect or incomplete address, we ask the customer to attach a proof of address (for example, electricity, water or gas bill) to the claim.

The solution that Café Marita Portugal.pt will present to the customer will depend on the answer given by the freight forwarder. Thus, in the case of complaints originated by the transport service, we will only be able to present a solution to the customer after receiving a response from the freight forwarder. If the freight forwarder accepts full responsibility for the return of the order and if all items originally ordered are available, we will suggest the customer to reship at no additional cost. If the original order was paid for by Credit Card, PayPal, ATM or Bank Transfer, instead of a replacement order, the customer can opt for a refund. If the freight forwarder does not accept responsibility, we will not be able to accept the claim, which means that refunds or replacement orders will be subject to the above mentioned terms regarding orders returned for reasons not attributable to Café Marita Portugal.pt or the freight forwarder.

The customer will only be able to cancel his order if it has not yet been paid and is not yet being processed. Once the order is canceled, you will be presented with a confirmation message.

If the customer intends to return one or more items, he can do so within 14 days after receiving the order, as long as the products are intact, sealed, complete and in the original packaging, which cannot be damaged, altered or scratched. The customer must ensure that the returned item (s) arrives at our premises within 28 days of delivery.

Mail: Café Marita Portugal.pt

Rua Eng. Manuel Moreira Amorim LT 38 - Lj 7 3500-223 Viseu

E-mail: geral@cafemaritaportugal.pt

To exercise their right of return, the customer must contact Café Marita Portugal.pt, specify the order number, description or reference of the product (s) he wants to return and what form of refund he wants. The refund can be made through the original payment method or through a refund coupon, which is valid for 12 months from the date of issue. After this period, there will be no further refund.

The customer will also have to pay attention to whether the product he intends to return has been purchased as part of a promotional campaign and if, for that reason, he has benefited from any offer product. If so, you must return not only the product in question, but also the offer that was assigned to you with your purchase. Both products must comply with the previously mentioned guidelines.

It is only possible to return a pack in its entirety. If the customer wants to return a product that belongs to a pack, he must return all products that make up that pack. All products must comply with the guidelines mentioned above.

The customer must send us the item (s) to the following address:

Café Marita Portugal.pt

Rua Eng. Manuel Moreira Amorim LT 38 - Lj 7 3500-223 Viseu

The return of incomplete, damaged or scratched products, as well as products without the original packaging and / or label, or products with signs of having been used, will not be accepted.

If we receive an item under the conditions mentioned above or with the freight forwarder's label attached directly to the package, the customer will lose the right to be refunded and will have 10 days to collect the item (s) at our premises, bearing the costs of collection .

The customer must return the item (s), request a refund and make a new purchase. The entire return process is properly described in the item RETURNS.

Café Marita Portugal.pt will do its best to reimburse the customer quickly, however, safeguarding, however, a maximum period of 15 days from the receipt of the return at our warehouses.

If payment was made by credit card, the refund will be made on the card itself and will appear on the next statement. *

If payment has been made by Paypal, the refund will be credited to the respective Paypal account and will be available immediately. *

If payment has been made by Counter-Refund or ATM, the customer will be asked to provide us with the account details to which they want the refund amount to be transferred. *

* The payment methods mentioned above are not available for all countries. To find out which payment methods are available for the customer's country, read the information provided above, under "Payment Methods".

The customer can also choose to be refunded through a discount coupon, regardless of the original payment method. The coupon will be valid for 12 months from the date it was created. After this period, there will be no refund.

If the reason for returning the order was the responsibility of Café Marita Portugal.pt, we will reimburse the respective shipping costs (example: defective products or different from the items actually ordered).

However, if, in an order for multiple products, only one has a problem, we will not refund the shipping costs.

Bank transfer

IBAN: PT50 0036 0102 99100053382 52

NIB: 0036 0102 99100053382 52

Account holder: Carlos Alberto Lopes

geral@cafemaritaportugal.pt